Visual Hindsight - Network Camera Digital Video Surveillance & Recording Software

Visual Hindsight IP Video Surveillance
* Your One-Stop-Shop For Software, Network Cameras, And Video Servers *

Support Guidelines

We provide technical support free-of-charge for Visual Hindsight through E-Mail correspondence only.

Telephone support is available by paid yearly subscription. For paid telephone support subscription details, please contact our department citing your request.

When Requesting Technical Support

Use the Visual Hindsight Help\E-Mail Technical Support command from the main menu in the main window. This command will start your default E-Mail program, insert a brief status report of modules installed with Visual Hindsight, and append an error log attachment, if applicable. Please do not modify this information or remove the error log attachment.
If you are unable to invoke the Visual Hindsight "Help\E-Mail Technical Support" command, E-Mail us directly at
Please include the version number, the edition (Professional, Home, or Viewer), and an explicit account of the problem you are experiencing.
Whenever possible, list the actions that provoked the error, including the name of the window you were in when the error occurred and immediately prior, and any command that may have caused the error.
Your feedback is very important, and will help us develop a better product—thank you for helping us create a better Visual Hindsight.

Known Issues / Major Upgrades	Titles Affected / Suggested Workaround	Current Status
2007.08.28 Bug fix. Under certain conditions, PTZ commands were directed at a primary viewer window only. Modification. Added finer granularity in desired frames-per-second setting.	Affects Professional, Home, Viewer RESOLVED	Resolved for: Professional, Home, Viewer as of build 430.
2007.05.17 Bug fix. The "Edit / Preview URL" window appeared to hang after a message dialog was displayed.	Affects Professional, Home, Viewer RESOLVED	Resolved for: Professional, Home, Viewer as of build 423.
2007.05.03 Bug fix. Camera View group settings were no longer preserved after Vista compliant update.	Affects Professional, Home, Viewer RESOLVED	Resolved for: Professional, Home, Viewer as of build 422.
2007.04.16 Added Signed Digital Certificate	Affects Professional, Home, Viewer	Professional, Home, and Viewer Editions are digitally signed as of build 421.
2007.03.27 Windows Vista compliant. Intra-frame delay is now correctly observed.	Affects Professional, Home, Viewer RESOLVED	Resolved for: Professional, Home, Viewer as of build 420.
2006.04.24 Bug fix. Re-indexing failed on "file already in use" error.	Affects Professional, Home, Viewer RESOLVED	Resolved for: Professional, Home, Viewer as of build 417.
2006.04.12 Bug fix. The default HTTPS setting allowed a connection to occur on non-secure devices without alerting the user to this effect.	Affects Professional, Home, Viewer RESOLVED	Resolved for: Professional, Home, Viewer as of build 416.